CELEBRATE WITH US!!
October 7-11, 2024
Join Communico, creator of MAGIC®, as we celebrate all those team members who devote themselves to serving others.
Your commitment to your customers creates outstanding and positive experiences that make your organization special.
You are an invaluable resource to not only your customers, but also your colleagues, partners, and teammates.
We wish you a fantastic week and recognize all your contributions towards the success of your organization!
Be sure to check back to this page for updates and information.
Consider us a great resource to help you celebrate!
Planning for Customer Service Week
With the right planning, managers and supervisors can create a memorable and special week for their teams. Below are some helpful strategies to ensure you are prepared and organized ahead of the week:
Form your planning team and outline each person’s responsibilities: Whether it’s a small or large group of those organizing the week, sharing the work makes planning less stressful, more fun, and more manageable.
Determine your budget: It doesn’t take a lot of financial resources to make your team feel appreciated, but knowing what money is available allows you to prioritize what you can spend and buy. This also allows your team to be creative when it comes to off-setting expenses.
Create your daily agenda: Having even one activity per day will not only make each day fun and different, but it also creates special memories that last the entire week. Whether it’s during a break, hosting a lunch, or doing an activity throughout the day, recognizing your team based on their schedule and priorities makes them feel special but not overwhelmed.
Use online resources: There’s a wealth of outstanding resources to assist you as you plan for the week. In addition to you and your planning team’s brainstorming, researching what others have done is a great way to ensure that the week is a fun and memorable experience, but not stressful or time-consuming for you. Be sure to check out the official Customer Service Week website with lots of great information and ideas!
Tips and Suggestions
Include office and remote team members: Whether your team is all in-office, remote, or a blend of the two, be sure to allocate the same time, resources, and level of recognition for everyone. If possible, creating activities where both in-office and remote members are included at the same time can be a fun, different way of bringing the entire team together.
Get personal: Most people agree that receiving a personal note or gesture of gratification is a more memorable way of being thanked and appreciated. Hand-written thank you notes, personalized gifts, and even small bags of goodies that are customized to a person’s likes are a great way to show you took the time and effort to recognize them individually.
Make it more than work: Yes, you’re celebrating “customer” service. But at MAGIC®, we know EVERYONE is your customer. This is a great opportunity to recognize life outside of work, including family, community, and everyone impacted by your team’s service endeavors. This can be a meaningful way of acknowledging your team and what’s special to them.
Check out some of our FAVORITE Ways to Celebrate Customer Service Week!
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Gratitude Wall (Physical & Virtual)
In-office: Set up a dedicated wall where employees can write messages of appreciation for their colleagues. Provide sticky notes, markers, and decorations to make it colorful.
Remote: Create a virtual gratitude wall using a platform like Padlet or Miro, allowing remote employees to post digital notes.
This great visual fosters peer-to-peer appreciation and creates a visible, lasting tribute to the team.
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Sponsored "Recharge" Breaks
In-office: Provide employees with gift cards to local coffee shops or set up a snack bar with refreshments and treats.
Remote: Mail e-gift cards for coffee, lunch, or snacks that employees can use during their break times.
The gesture recognizes hard work by offering a relaxing moment to recharge and refresh.
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Handwritten Notes of Appreciation
Have managers and supervisors write personalized, hand-written notes expressing specific gratitude for each employee’s contributions. For remote employees, send the notes through mail or digitally with a handwritten touch using tools like Handwrytten.
A personalized, heartfelt message makes each employee feel seen and valued.
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Fun “Customer Service Superhero” Awards
In-office: Host an award ceremony where team members are given fun, superhero-themed titles such as “Efficiency Expert” or “Empathy Champion” with small trophies or medals.
Remote: Create virtual awards and e-certificates that can be presented during a video conference or sent via email.
These awards add a fun, lighthearted element while recognizing individual strengths.
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Customized Care Packages
In-office: Prepare care packages with company-branded items (like mugs, notebooks, or socks) and personalized items based on employees’ preferences (e.g., favorite snacks, teas, or self-care items).
Remote: Ship similar care packages to remote employees with an additional personalized touch, such as handwritten notes from their team.
Personalizing gifts shows thoughtfulness and makes the recipient feel appreciated.
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Virtual Team Building & Games
In-office: Organize an afternoon of games like trivia or customer service-themed scavenger hunts with small prizes.
Remote: Use platforms like Kahoot! or Jackbox Games for virtual team-building activities where remote employees can participate in real-time.
Team-building games and activities encourages collaboration and breaks the routine with engaging, fun activities.
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Personalized Office Decor or Workstation Upgrades
In-office: Gift employees personalized items for their desks, such as nameplates, mini plants, or company-branded accessories.
Remote: Send them personalized desk accessories, custom mouse pads, or small ergonomic upgrades.
Personalizing workspaces makes employees feel more comfortable and appreciated.
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Lunch on Us!
In-office: Organize a catered lunch or food truck event where employees can choose from a variety of cuisine options.
Remote: Provide a meal stipend or e-gift cards to food delivery services (such as DoorDash or Uber Eats), so remote employees can enjoy lunch at home.
Providing food is a simple, effective way to show gratitude and boost morale.
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Gratitude Giveaways
In-office: Host a daily raffle during Customer Service Week with affordable, personalized prizes like gift cards, self-care kits, or company swag.
Remote: Conduct virtual raffles with digital prizes or vouchers for remote team members.
Fun giveaways keep the excitement up throughout the week while showing employees they’re appreciated.
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Customer Appreciation Spotlights
In-office & Remote: Feature individual employees in a “Customer Service Spotlight” on the company’s website, social media, or internal communications. Share stories of how they’ve made a difference, using testimonials from customers if available.
Spotlights and published customer testimonials highlight the real impact of employees’ hard work on the company and its customers.
Create Customer Experiences Resulting in Loyalty, Growth, and Profitability. Here’s How with MAGIC® of Customer Relations:
Our clients learn how to consistently Make A Great Impression on the Customer® in every interaction. That's the foundation of our proprietary MAGIC® philosophy and programs, and our promise to you. We can show you how to build a MAGIC® Service Culture to generate loyalty and repeat business through outstanding customer experiences.
Our trademark program, MAGIC® of Customer Relations, is delivered both in-person and live-virtually, allowing the flexibility that best meets your organization’s needs. The program’s design is customized to align with your mission and values, as well as providing training that is specific to your company’s goals, needs, and objectives. The program is 1 or 2 days in length. Topics covered are The Mindset of Service, Establishing MAGIC® Relationships with Others, Expressing MAGIC® Accountability, and Handling Difficult Situations with MAGIC®.
In addition to our MAGIC® of Customer Relations program, we also offer a video series called Quick Hits. Quick Hits highlight key MAGIC® principles for providing outstanding customer service experiences. Each package of 10 modules is limited to ten minutes in length. Quicks Hits are customizable for your brand and the curriculum is developed for your specific training priorities.
Other Resources for Celebrating Customer Service Week
Here are some links to other websites that will provide you some inspiration for planning, celebrating, and recognizing your team during Customer Service Week:
Customer Service Week Official Website
