MAGIC® Video-Digital Learning

MAGIC® Quick Hit Series

A brand new digital product that highlights key MAGIC® principles for providing outstanding customer service experiences. Each package of 10 modules is limited to ten minutes in length.

All Quick Hits are customized for your brand and the curriculum is developed for your specific training priorities. Your experiences, mission, and values are all referenced in your Quick Hit Series.

Video and Audio Versions are Available

Video: Video versions include on-camera facilitation and a slide deck. This version is convenient for viewers with access to computers, tablets, or screens.

Audio: Audio versions include a “podcast style” presentation of the material. The focus is on emphasizing learning and teaching entirely through spoken words. This is especially convenient for listeners with limited training access to screens such as drivers, delivery specialists, etc.

  • Series of 10 - under 10-minute modules - on customer service focusing on key MAGIC principles.

  • Designed for those with minimal time for training but not a substitute for our full MAGIC programs.

    Semi-interactive and designed for small groups or individuals

  • Totally customized for your organization.

    One-time fee and you own it.

Experience a MAGIC® Quick Hit Module for Gateway Logistic Solutions on our YouTube Channel

MAGIC® Skills for
Difficult Situations

A brand new MAGIC® digital product that consists of role play videos. Each video series demonstrates the tragic way to handle difficult situations and the MAGIC way. Each of these emotional situations challenges the skills of a service provider. See how MAGIC® Skills for Difficult Situations provides options that protect the relationships and the profitability.

MAGIC® Skills for Difficult Situations includes your brand (logo and company name) in the intro and closing.

  • Series of role play videos between customers and service providers comparing unsatisfactory (Tragic) and outstanding (MAGIC) service.

  • Designed for those with minimal time for training but not a substitute for our full MAGIC programs.

    Each series is industry-specific.

    Includes insight and learning points.

  • Customization is available for an additional fee.

    One-time fee and you own it.

Experience a MAGIC® Skills for Difficult Situations video on our YouTube Channel

MAGIC® Basics

A brand new digital product that gives an overview of MAGIC® Basic Concepts. This video gives insight into the importance of MAGIC® to deliver outstanding customer service experiences and general ways to implement concepts in everyday interactions. This is not a substitute for any MAGIC® program, but it’s a valuable resource to experience MAGIC® for new customers and it can be used as a new employee introduction or refresher for those previously trained in the program.

MAGIC® Basics includes your brand (logo and company name) in the intro and closing.

  • Video

  • Designed for those with minimal time for training but not a substitute for our full MAGIC programs.

  • Semi-customized for your organization.

    One-time fee and you own it.

Who Uses MAGIC® Video-Digital Learning?

  • Financial Institutions

  • Transportation Companies

  • Automotive Groups

  • Insurance Providers

  • Retail Establishments

  • Delivery Companies

  • Fast Food / Quick Serve Chains

  • Airlines

  • Lending Companies

  • Property Companies

  • Healthcare Providers

  • Logistics Companies

  • Local / State Municipalities

  • Wealth Management Firms