MAGIC® Webinars

MAGIC® Rapid
Learning Webinars

A collection of highly focused, 75-minute webinars delivered live by our industry professionals. These webinars are designed to help your teams build exceptional customer service skills as well as enhance your professional skill set.

Live-Virtual

  • Each webinar is a mini learning bootcamp, and spotlights the key points needed to efficiently develop practical, effective communication and leadership skills.

    Delivered by professionals with over 25 years of proven learning and development expertise, these Rapid Learning Webinars are guaranteed to deliver measurable performance improvement in just one hour.

  • Interactive and fast-paced, these sessions are an affordable way to increase employee engagement, contribution and productivity - and help your organization continually deliver customer experiences that generate loyalty and success.

  • MAGIC® Chat Writing

    Learn to use proven MAGIC chat techniques to ensure superior customer interactions and extraordinary experiences.

  • MAGIC® Leadership: Peer to Leader

    Gain insights into yourself and others to become a leader that can influence, inspire and lead individuals and teams to greatness.

  • Change Management in Turbulent Times

    Learn your role and responsibilities in managing change and making a personal transition for greater confidence, calm, and productivity.

  • The Skill of Managing Trust

    Learn how to successfully build and manage trust, especially while navigating the challenges of working remotely.

  • Effective Presentation Skills

    Eliminate stage fright once and for all. Learn effective ways to present your ideas and information with impact – whether in person or in a virtual environment.

  • Communicate with Empathy

    Learn what this intangible but highly critical human skill is and how to effectively apply it to significantly improve your work and personal relationships.

  • Effective Coaching

    Discover what it means to coach, as well as the difference between developmental coaching and typical coaching practices through practical exercises and examples.

  • Emotional Intelligence: The Secret Skill of Influence

    Learn the four skills of Emotional Intelligence and how to apply these principles to your daily work and personal interactions.

  • Employee Engagement: Myths and Realities

    Learn how to create authentic employee engagement with action steps that help you avoid unintended consequences of mismanaged employee expectations and rewards.

  • Building Personal Resilience

    Understand the importance of developing a personal resilience plan and how to put it into a daily practice.

  • Handling Emotionally Charged Customers

    Learn a proven approach for handling difficult interactions in a way that strengthens customer loyalty and decreases stress.

  • Assertive Coaching: Influence without Force

    Learn and understand how to use a new assertiveness leadership skill to gain deeper cooperation and commitment with less stress on your part.

  • Team Problem Solving: The Six Thinking Hats

    Learn how to dramatically improve your organization’s most critical competitive advantage: how you and your employees think.

  • Communicating with Style

    Assess and understand your communication style and how to improve it to be a more effective communicator with others to build trust, cooperation, and strengthen relationships.