The promotional package includes ten newly produced MAGIC® Quick Hits modules, each approximately 10 minutes in length.

Every series is developed around your organization’s goals, common customer interactions, service challenges, and brand identity.

Communico works closely with one designated point of contact to gather the necessary information and branding materials, then manages the scripting, production, review, and delivery process.

Your completed modules are provided through a private Vimeo link and may be downloaded for use on your LMS, employee portal, or other official internal platforms.

Our standard Quick Hits series includes nine core topics from the MAGIC® of Customer Relations program, followed by a tenth summary module that brings the concepts together.

During the initial consultation, we work with your organization to determine whether any of the standard topics should be adjusted to better support your goals.

The final topic list is approved before production begins. Topics drawn from outside the MAGIC® program may also be considered, subject to Communico’s approval and an additional customization fee.

Customization helps employees recognize their own workplace, customers, and service experiences within the learning.

Modules may incorporate your organization’s name, logo, brand colors, terminology, customer types, job roles, industry-specific scenarios, common pain points, and relevant stories or interactions.

Company standards and workflows may also be referenced when they support the MAGIC® concept being taught.

Because each module is designed as a focused 10-minute learning experience, Quick Hits complement—but do not replace—detailed internal training on policies, procedures, or technical requirements.

Once the Quick Hits package is purchased, your organization may use the completed modules indefinitely with no recurring license fees, renewal fees, or limits on the number of employees who may view them.

The videos may be downloaded and hosted on your official LMS, employee portal, intranet, or other internal company platform for onboarding, reinforcement, coaching, meetings, and refresher training.

Access is intended for current employees. Distribution to independent contractors or other third parties requires prior approval from Communico.

Modules may not be edited, altered, rebranded, resold, or distributed externally.

Clients are strongly encouraged to download and securely retain all completed files, as lifetime ownership refers to the organization’s right to use the modules—not guaranteed permanent hosting on Vimeo.

Communico will provide written notice if the Vimeo-hosted files are expected to become unavailable.

Future revisions or updates may be completed for an additional fee.

We make the process straightforward and handle the majority of the work.

Production begins after Communico receives a signed Program Confirmation.

We then consult with your designated point of contact, confirm the topics, and collect the necessary branding assets and organizational information.

Communico produces the first module for review so your team can approve the branding, terminology, pronunciations, and overall presentation.

Once that module is approved, we complete the remaining nine videos and provide the private viewing and download links.

Our goal is to deliver the full ten-module package within approximately 30–45 days of receiving the signed Program Confirmation.

We will keep your point of contact informed throughout the process and communicate promptly if any changes to the anticipated delivery schedule arise.

To secure the promotional price, Communico must receive a signed Program Confirmation by September 15, 2026.

The consultation and production process may take place after that date without affecting the discount.